Returns & Exchanges Policy and Process
Quickly and easily process your return or exchange using our Returns Portal. After completion of your return in the portal, a return slip and shipping label will be sent to the email address on your order.
You have 30 days from the date of delivery to return your unworn/unwashed item.
Swimwear- *PLEASE NOTE swimwear is nonreturnable*.
Clearance items may only be returned for store credit. No exchanges or refunds are permitted. Additionally, we do not refund shipping costs for clearance items.
Please note, all returns sent to our address without filling out the return portal, will automatically be issued store credit.To begin the return or exchange process, click the button below.
What items are final sale?
All Masks/Filters, swimwear, earrings, and altered items that are not in their original condition are considered final sale, non-returnable and cannot be returned for store credit.
Can I exchange items?
We accept exchanges of non-clearance items within 30 days after your order was delivered to you. All non-clearance items on your original order can be exchanged once. If you wish to return an item that was already exchanged, you will only be issued a store credit. Click the button above to start a return and you will receive a pre-paid shipping label.
Can I get a refund?
We accept returns for refunds within 30 days from the delivery date. When returning an item for a refund, we do not refund shipping costs or pay for shipping labels. Clearance items are not eligible for a refund. If the package does not reach us safely, we will not be able to complete the refund. Please make sure you get tracking on your returns so that proof of delivery can be verified. No refunds after 30 days.
Please allow 3-5 business days for payment to be reflected in your account.
Can I get a refund or exchange clearance items?
Clearance items are not eligible for exchanges or refunds. Items bought on clearance are only eligible for store credit. Additionally, we do not refund shipping costs for clearance items.
Can I receive a free return label?
You do not have to pay for a shipping label if you are exchanging an item. However, if you are returning for a refund, you are responsible for return shipping costs. We do not refund shipping costs.
My order was not delivered. What should I do?
In the instance that the carrier tracking states that your package has been delivered but you have not received your items, please contact us. Once the package is in the hands of the carrier, they become liable for the safe delivery of your items. If a package isn’t properly delivered, upon notification from the customer, we will open a case with the carrier. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we'll provide you with the option of either reshipping your order or giving you store credit. A refund will not be issued.
I'm having trouble with the returns portal.
If you are unable to process a return/exchange through our portal, please give us a call or email us at:
484-681-4705 / info@diyanu.com
Hours of operation:
Monday – Friday 9:00am to 4:00pm
Saturday/Sunday - Closed
How long does it take to process my return or exchange?
Allow 2-3 business days for us to process your return once it has been delivered.
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